60 Mistletoe Lane Pokolbin NSW 2320

FAQs

more information about staying at Berenbell

Frequently Asked Questions

About the Property

Do the one bedroom Cottages have baths?

Yes

Do you have Wifi?

Yes, in public areas.

Are you pet friendly?

No

Does the accommodation have fireplaces?

Yes

Is car parking available on site?

Yes, directly outside your accommodation.

Do you have ovens in the accommodation?

No, the electric BBQ’s are hooded and can substitute for an oven.  There is a microwave and 2 stove burner in each accommodation unit.

Do you have a swimming pool?

No

Do you provide breakfast?

Yes, we provide a Continental style breakfast.

Rates & Cancellations

Can an extra person stay?

Yes, one extra person per accommodation unit at an extra charge of $50 per night.

Is there a different tariff rate for an extended stay beyond 2 nights?

Yes, Contact Us to find out more.

Is there a different tariff rate mid week?

No, however, bookings of more than 2 days are subject to negotiation.

What is your Cancellation Policy?

We take a 50% deposit to secure your booking with balance owing on check-in. If cancelled inside 14 days of check-in, you will forfeit your deposit.

What if we can’t travel due to COVID-19

In the event of State or Federal Government restrictions with regard to COVID, our policy is to fully refund or accept a credit for any bookings where these restrictions would mean the guests are unable to travel. This policy only applies to bookings made directly with Berenbell Vineyard Retreat.  Contact us to discuss your circumstances.

Things to see and do

Do any restaurants have Courtesy buses?

Yes, only 2/3 restaurants.

What else is there to do apart from wine tasting?

Hot Air ballooning, golf, Hunter Valley Zoo, bicycling, spa treatments and a selection of tourist attractions.

Where can I get a massage?

There are many spa options available close by which we have itemised in our compendium.

Can we hire bicycles?

Yes, there are bicycle hire companies.

Do you have any suggestions for wine tours/restaurants?

Yes, our in-room compendium lists a number of wine tour operators and suggested restaurants.

How far away are you from the Hunter Valley Gardens?

9.5 kms – 11 minutes driving time.

Are there taxi services?

Yes

Are there any transport facilities, i.e. buses?

No buses/trains as such, there are hire cars, shuttle buses, wine tour operators, taxis and Ubers.

COVID-19

Is Berenbell Covid-19 Safe?

Yes, we are a registered COVID Safe Business.

What if we can’t travel due to COVID-19

In the event of State or Federal Government restrictions with regard to COVID, our policy is to fully refund or accept a credit for any bookings where these restrictions would mean the guests are unable to travel. This policy only applies to bookings made directly with Berenbell Vineyard Retreat.  Contact us to discuss your circumstances.

Didn’t find the answer to your query?

Send us your question

Guaranteed Best Rates Available

Accommodation options

One Bedroom Cottages

Two Night Stay

$500 – 2 persons

Weekly Rates available on request

Two Bedroom Lodges

Two Night Stay

$800 – 4 persons

Weekly Rates available on request

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